Privacy Policy

Privacy Policy

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our service users; in other words, where we determine the purposes and means of the processing of that personal data.

What information do we collect?
We collect information from you when you place an order, respond to a survey, enter a competition, communication such as e-mail, or participate in another site feature.
When ordering or registering, we ask you for your name, e-mail address, mailing address, phone number and appropriate information.
We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please see the "Do we use 'cookies'?" section below for further information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a competition or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.

  • To process your transactions.

  • To administer a competition, promotion, survey or other site feature.


What Information do we keep?
Little Brother Books keeps the following information on our system:

  • Name(s);

  • Billing Address

  • Delivery address

  • Products purchased/order history

  • E-mail address

  • Telephone number 

  • Technical information about your visit: IP address, transaction date-time and device used. 

  • Information from Cookies (see below)


How long do we keep your data?
We may keep your information for a varying amount of time – This is to fulfil your delivery, to assist with any queries, problems or complaints, and to maintain accurate sales records for accounting, auditing and VAT purposes.

Your right to be forgotten
It is your right to have information stored on you deleted. If you wish to have your any of the information held about you deleted, or you wish to receive a breakdown of any data held about you then please email books@littlebrotherbooks.co.uk

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers such as Google to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our service.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.


Do we disclose the information we collect to outside parties?
We will never sell or share your information with any outside parties for marketing purposes We are required to share relevant information with carefully selected partners who assist us in operating our website, and fulfilling your order (For example, delivery information to Royal Mail):
Non-personally identifiable visitor data may also be provided to other parties for marketing, advertising, or other uses.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.


Third party links
We include third party links on our site, such as to Twitter or book related resources. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any feedback pertaining to privacy, or any other related issues to: books@littlebrotherbooks.co.uk

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent
By using our site, you consent to our privacy policy.

Contact
Please email any questions or queries to our Data Protection Office at books@littlebrotherbooks.co.uk
Further information about data privacy can be accessed from the Information Commissioner's Office (ICO) - https://ico.org.uk/ 

 May 2018